Shipping policy
SHIPPING POLICY
Last updated: May 2026
Thank you for shopping at shop.arthurstulien.com.
This Shipping Policy explains how orders are processed and shipped.
1. Order Processing
Orders are normally processed within 1–5 business days after payment has been successfully received.
Orders are not normally processed on:
- weekends
- public holidays
- periods of travel or touring activity where temporarily stated
Processing times may vary during:
- product launches
- high-demand periods
- holidays
- promotional campaigns
Customers will receive order confirmation and shipping updates when available.
2. Shipping Destinations
We currently ship to:
- Norway
- Europe
- selected international destinations
Availability may vary depending on shipping provider restrictions.
If shipping to your country is unavailable, please contact:
3. Shipping Rates
Shipping costs are calculated at checkout and depend on factors including:
- destination
- package size
- shipping method
- carrier pricing
Any applicable shipping fees will be clearly displayed before payment.
4. Delivery Estimates
Estimated delivery times are provided for guidance only and are not guaranteed.
Typical delivery estimates:
Norway
2–7 business days
Europe
5–14 business days
International
7–30 business days
Actual delivery times may vary due to:
- customs processing
- carrier delays
- weather conditions
- seasonal demand
- circumstances beyond our control
5. Customs, Duties and Taxes
International orders may be subject to:
- customs duties
- import taxes
- local handling fees
These charges are the responsibility of the customer unless otherwise stated.
We are not responsible for customs delays or charges imposed by local authorities.
6. Tracking
Tracking information will be provided when available and supported by the selected shipping method.
Customers are responsible for monitoring tracking and ensuring delivery information is accurate.
7. Incorrect Address Information
Please ensure shipping details are correct before completing checkout.
We are not responsible for delays, failed deliveries or additional shipping costs caused by:
- incorrect addresses
- incomplete information
- customer input errors
If an order has not yet shipped, please contact us as soon as possible to request corrections.
8. Lost or Damaged Shipments
If a shipment appears lost or arrives damaged, please contact us promptly at:
Please include:
- order number
- photographs (if applicable)
- description of the issue
We will work with the shipping provider to investigate and assist where possible.
9. Returned or Unclaimed Packages
If a shipment is returned to us due to:
- failed delivery attempts
- unclaimed pickup
- incorrect address information
the customer may be responsible for additional shipping charges before re-shipment.
10. Contact
Questions regarding shipping may be directed to:
Arthur Olessønn Stulien
Setesdalsveien 633
4619 Mosby
Norway
Email: accounting@arthurstulien.com