Refund policy
RETURN & REFUND POLICY
Last updated: May 2026
We want you to be satisfied with your purchase.
1. Right of Withdrawal / Returns
Customers located in the EU/EEA have the right to withdraw from a purchase within 14 days of receiving the goods, unless exemptions under applicable law apply.
To initiate a return, contact:
2. Return Conditions
Returned items must:
- be unused or only reasonably inspected
- be in original condition
- include original packaging where applicable
We reserve the right to reduce refunds if returned products show signs of unnecessary use or damage.
3. Return Shipping
The customer is responsible for return shipping costs.
We recommend using tracked shipping, as customers remain responsible for returned goods until received.
4. Return Address
Returns should be sent to:
Arthur Olessønn Stulien
Setesdalsveien 633
4619 Mosby
Norway
Do not send returns without contacting us first.
5. Refunds
Once the returned item has been received and inspected, refunds will be processed without undue delay and normally within 14 days.
Refunds are issued to the original payment method.
Shipping charges may be non-refundable where permitted by law.
6. Damaged or Incorrect Items
If you receive:
- damaged goods
- defective products
- incorrect items
please contact us promptly at:
Include photos and order information when possible.
7. Non-Returnable Items
Certain products may not qualify for return where permitted by law, including:
- personalized or custom-made items
- sealed goods opened after delivery where hygiene or safety rules apply